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Questions to Ask Before Booking a Safari in Uganda
Planning a safari in Uganda is an exciting adventure — from tracking gorillas in Bwindi to spotting lions in Queen Elizabeth National Park. But before you hit “book now,” asking the right questions can make or break your trip. Here’s a comprehensive list of Questions to Ask Before Booking a Safari in Uganda to ensure a smooth, safe, and memorable experience.
Questions to Ask Before Booking a Safari in Uganda
1. Are You a Licensed Tour Operator?
Before making any payments, always confirm that the company is a licensed operator. In Uganda, tour operators must be registered with the Uganda Tourism Board (UTB) and ideally belong to a professional association such as AUTO (Association of Uganda Tour Operators). These registrations ensure the company follows legal requirements, carries insurance, and adheres to ethical tourism standards. Working with a licensed operator gives you peace of mind that your gorilla permit will be genuine and that your safari is being handled by professionals who prioritize both safety and conservation.
Bonus Tip: Ask the company for their UTB registration number and verify it at utb.go.ug.
2. Is the Gorilla or Chimpanzee Permit Included in the Price?
Gorilla and chimpanzee trekking permits are some of the most expensive parts of a Ugandan safari. A gorilla permit currently costs $800 USD in Uganda, while a chimpanzee permit ranges between $200–$250 USD depending on the park. Always confirm whether these permits are included in your safari package and request to see proof of permit reservations with your name and trekking date. Also, ask which sector you’ll be trekking in (such as Buhoma, Ruhija, or Nkuringo in Bwindi) since travel logistics and lodge location may vary based on the trekking sector.
3. What’s Included and What’s Not?
Transparency is essential when it comes to safari pricing. Ask for a detailed breakdown of what your safari package includes. This should cover accommodation (with the name of the lodge, room type, and meal plan), transportation (including fuel, 4×4 vehicle, and professional driver/guide), national park entrance fees, gorilla and chimp permits, and meals. Internal flights (if applicable), bottled water, and airport transfers may also be included.
Equally important is understanding what’s not included — such as international flights, visa fees, alcoholic beverages, laundry, tips, and personal items. This helps you budget appropriately and avoid unexpected expenses once on the ground.
4. What Type of Vehicle Will Be Used?
The quality and type of vehicle can significantly impact your comfort and wildlife viewing experience. Uganda’s park roads can be muddy, bumpy, and steep, especially in rainy seasons. Ensure that your tour will be conducted in a well-maintained 4×4 safari vehicle, preferably with a pop-up roof for unobstructed game viewing. Ask whether the vehicle is private or shared, and how much space is available for luggage and photography gear. For photographers, extra space for window access and gear is important. Vehicles with charging ports, cooler boxes, and good suspension are a bonus.
5. Is the Safari Private or Group-Based?
Ugandan safari operators may offer private or group tours — and the experience differs considerably. A private safari typically means you’ll have your own vehicle, guide, and customized itinerary, offering greater flexibility and comfort. It’s ideal for families, couples, honeymooners, or photographers who want to move at their own pace.
In contrast, group safaris are more budget-friendly but involve sharing transport and activities with other travelers. If you’re considering a group option, ask how many people will be in the group and whether the tour is guaranteed to depart. Private safaris are generally more recommended for gorilla trekking due to the physical demands and need for personalized pacing.
6. What Are the Accommodation Options?
Your accommodation can shape your safari experience, especially in remote areas where you’ll return each day to rest and recharge. Uganda offers everything from basic bandas and budget hostels to mid-range lodges and luxury tented camps. Ask your operator to list the exact lodges included in the itinerary, along with the room type (single, double, twin) and the meal plan (half-board or full-board).
Clarify whether the lodge is located inside or near the park, as this affects drive time to activities. Also, ask about room amenities, such as ensuite bathrooms, hot water availability, electricity hours, and Wi-Fi. Some remote lodges rely on solar power or have limited water supply, so it’s good to know what to expect. Request links to the accommodation websites or photos for a clearer picture of what’s included.
7. Can the Itinerary Be Customized?
One of the advantages of booking with a quality safari operator is flexibility. Ask whether the proposed itinerary can be adjusted to suit your interests and travel style. For example, wildlife photographers might want more time in game parks during golden hours, while cultural travelers may prefer village visits or craft workshops. Birders might want to include Mabamba Swamp or Semuliki. Also, check if you can add rest days, detours to attractions like Lake Bunyonyi, or remove destinations that don’t interest you. A good company should work with you to build an experience that fits your preferences, pace, and budget.
8. Who Will Be My Guide?
Your safari guide is more than just a driver — they’re your interpreter of the wild, cultural ambassador, and problem solver. Ask if the guides are licensed by the Uganda Wildlife Authority and if they are experienced in the specific national parks you’ll visit. It’s also worth asking about language skills if English isn’t your first language. For special interests like birding or photography, request a guide who has relevant expertise and experience. A guide with deep knowledge of animal behavior and ecosystems will greatly enhance your safari and provide richer storytelling along the way.
9. What Is the Cancellation and Refund Policy?
Travel plans can change, so understanding the company’s cancellation and refund policy is essential. Ask how far in advance you can cancel without a penalty and what percentage of your deposit or total payment is refundable. Gorilla and chimp permits are non-refundable once issued, so clarify if the company offers any compensation options or travel credits if you have to cancel. Also, find out their policy in case of flight delays, illness, or personal emergencies. A well-structured policy shows transparency and builds trust.
10. Do You Offer Support During the Trip?
Emergencies happen, and it’s important to know what kind of on-ground support is available during your safari. Ask if the company provides a 24/7 emergency contact and whether you can reach your assigned trip manager via WhatsApp or phone while traveling. Also inquire about their ability to assist with lost luggage, unexpected delays, medical needs, or trip changes due to weather or park closures. Reliable support during the trip offers reassurance, especially in a destination with rural infrastructure.
11. What Health and Safety Measures Are in Place?
Health and safety are a top concern, especially for remote travel. Ask what precautions the operator takes, including whether vehicles carry first-aid kits, bottled water, and whether guides are trained in basic first aid. Since some lodges are located far from hospitals, ask about proximity to medical facilities or emergency evacuation procedures. Also check if the company follows current COVID-19 guidelines, such as sanitization, masks, and testing protocols, particularly for gorilla trekking, which has strict health standards to protect the primates.
12. Can You Provide Client References or Reviews?
Reputable tour companies should have recent reviews or testimonials from previous clients. Look on TripAdvisor, SafariBookings, and Google Reviews, and focus on reviews from travelers with similar interests or group sizes. Pay attention to repeated mentions of guide quality, vehicle reliability, logistics management, and overall value for money. If a company is new or lacks online presence, ask them directly for references you can contact. A transparent operator will be happy to connect you with past clients or share feedback.
13. Is Travel Insurance Required or Recommended?
Most Ugandan tour operators require proof of travel insurance, especially for activities like gorilla trekking and hiking in remote areas. Ask the company whether insurance is mandatory and what type is recommended. Coverage should ideally include trip cancellation, medical evacuation, lost luggage, and adventure activities. Some tour companies partner with insurance providers or can recommend suitable plans based on your country of residence. Having insurance protects both your investment and your wellbeing during your trip.
Final Thoughts
Booking a safari in Uganda isn’t just about locking in dates or choosing a lodge — it’s about partnering with the right tour operator who understands your needs, respects conservation rules, and delivers excellent service. By asking the right questions upfront, you reduce the risk of unpleasant surprises and ensure your safari is safe, ethical, and unforgettable. Take time to research, compare, and communicate with potential operators — your perfect gorilla trekking or wildlife safari starts with an informed decision.
